Emichelson, if you did want to see what happened to your seats then you need to go into your PNR and do *H and that will tell you who did what and at what time. But, after reading a lot of these complaints about American I want to know who the heck we have hired?! So many of these situations I could have fixed myself. Or at least have the courage to override the system and later on explain to my boss the reason why I did it. Just this morning, one of my flights that I dispatched as a gate agent came right back to the gate and was going to be delayed. As everyone was deplaning I had already rebooked them for the next flight leaving in 30 minutes and had their boarding passes waiting for when they came to me. I even took the time to make sure that one couple had seats together on their new flights. Granted I was in an ideal situation where we had enough seats available. Maybe I should come down to DFW or ORD and show them a thing or two. Actually as a funny story, I was non-revving to LAX and was way down on the list. So I asked the gate agent to transfer my listing to a flight to SNA. She just looked at me and actually said, "You're not on this standby list." I responded, "Yes I am" "What's your name again?" "XXXX" "No, I don't see you" So I walked over to another gate that was not occupied and pulled up the standby list and walked back to her and said, "I'm number 34". Still not knowing what I was asking I told her the entry! GT34@new flight number. Still couldn't get it to work. I finally just said, "Will you PLEASE let me do it myself!" You'd think at the hubs at least they would know their jobs. They do it for 8 hours a day non stop flight after flight after flight.
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