[Nancy B.]

My husband and I gave up our seats on an overbooked flight from Phoenix to Portland last October in turn for 2 voucher good for anywhere USAirways flies in 48 states. Just try to use them. On two ocassions I was unable to book flights using the vouchers. One response was, "Sorry there are no seats available for vouchers on these flights. I was unable to use mine last April to fly from PDX to Miami. Today I called to see if we could book flights to San Diego in March. First the agent said there was no record of a voucher for my husband- mine was okay but none existed for him. I insisted on talking to the agent's supervisor. Eric came on and after a wait of 20 minutes informed me that my husband(or someone using his name) had used the voucher to fly from PDX to Harrisburg, PA in Nov. 07, I said that is riduculous. And asked Eric to pursue what could be done about it. He transferred me to customer service. I waited 30 minutes for service and finally gave up. What a run around. During the wait I went online and filed my complaint with US Air. I am not very hopeful of a positive resolution!