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I purchased 2 tickets directly from RYANAIR via internet for a flight from Venice, Italy to Barcelona on August 15, 2017. The quoted price was 305.98 Euros. A few minutes after clicking the button to purchase, I received a booking receipt. RYANAIR converted the euros to US dollars and charged my credit card $384.53 and stated on the receipt, regarding the conversion rate for euros to USD, “FX rate 1.25672 USD”. The FX rate that day was 1.1787 (website address: https//fx-rate.net – click “historical” button). In fact, the highest FX rate in the past 12 months was 1.204. RYANAIR charged my credit card $384.53 when it should have charged $360.66 by its own stated method of conversion, the FX rate. I searched for other complaints and found many US citizens had the same experience, being cheated by RYANAIR from 6.5 to 7.0 percent.
I spent a lot of time filing a complaint with RYANAIR asking why they did not use their own stated method of conversion, the FX rate, and overcharged US citizens by 6.6%. Their responses were laughable. Included in their response was some nonsense about how they were saving me from the conversion fees my credit card would have charged me. My Venture One Capital credit card does not charge a conversion fee, which is why I use it for international travel. I used several other airlines during my summer travel and each of those airlines asked ahead of time which currency I wanted to be charged in. RYANAIR offers low basic fees for airline flights, but they secretly steal money from unsuspecting foreign travelers. Get the TOTAL price before deciding on RYANAIR. I will not support any business that blatantly steals from their customers and completely ignores their complaints.