[tm2send]

This response sounds like it came from a Ryanair employee or their PR firm – it is totally deceitful. My complaint has always been purposely sidetracked by Ryanair as in the above response to my complaint. My complaint is simple: my BOOKING CONFIRMATION from Ryanair clearly states as copied and pasted here: “Total paid in card holders currency FX rate 1.25672 USD” and dated August 15, 2017. The FX rate on the day of booking was 1.1787 which is easily verifiable on the FX rate historical page. As my complaint above states, Ryanair charged me 6.6% above their own stated method of conversion (the FX rate). Ryanair has never responded to the essence of my complaint: instead they try to divert attention to their 60 or 70 pages of General Conditions of Carriage - Article 18. Nowhere in that document does it mention the method of their conversion. The only place it is mentioned is on the BOOKING CONFIRMATION they sent to me. And then they added 6.6% to their stated conversion rate, similar to many other complaints I have read. Hey Ryanair, don’t be deceitful in your responses – answer my specific complaint – adding 6.6% to the FX rate you quoted in my BOOKING CONFIRMATION.