My grievance is with the way the Continental employee in Ontario Ca. treated my daughter and I. Then re-booked her flight for the last flight of the day out of Houston Tx. I had no problem paying the fee for UM service.
The AA agent said my daughter needed the UM service paid the fee, the Ontario Ca. ticket agent said my daughter needed UM service tried to purchase but was refused.
Tell me the left hand knows what the right hand is doing at Continental!
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