[A320FAN]

Originally Posted by khokha123

Reservation of 04 flights CAI-RUH//RUH-DEL//DEL-JED//JED-CAI on Sept-2018 to start on Sept 29 and end at Oct 06th-2018 with flights numbers:SV-314//SV-760//
SV-759//SV383
On 5th OCT, SV-759 changed to SV-3759: which is not an aeroplane of SAUDI airlines, with very poor quality of service and performance, and against human rights and HSE measures ( No water in toilets from the start of the flight)
As a result of poor performance the flight delayed by 01 hour from its schedule and the announcement itself from the pilot at flight start that duration will be 05 hours.
But, It took 06 hours, and we reached Jeddah airport at 00:00, instead of 10;50 pm.
As a consequence, we lost our flight to CAIRO: SV-383 (scheduled at 00:35 ), and postponed our flight to SV-301 scheduled 09:45 ), which is ahead of 10 hours
The representative of Saudi airlines arrived 01 hour in front of the office, unfortunately, with no solutions to be discussed.
Despite my several emails to airlines and even to General Authority of Civil Aviation (GACA) in KSA, Customer Protection Rights Regulation.
With no response from both.
This is SAUDIA.COM, does not care about passengers............

Sounds like Saudi Arabian leased an aircraft from another airline, and they don't inquire about the onboard amenities, lavs etc.... and they are not required to. As far as the delay it could have been for any number of reasons, the flight time of 5 hours is gate to gate. There are no "human rights violations. The aircraft is a substitute so that the schedule can be maintained. You would have complained even louder if the flight was canceled.