Etihad - Health Hazard
Hello Clyde,
Thank you for your question.
I am unsure of what constitutes an 'official' complaint. I tried a couple of avenues:
an Australian source of authority for airline complaints (can't recall the name right now) but it only covered Australian airlines' international flights.
And,
I directed the issue to Virgin Airlines, a partner airline to Etihad which did not take up the cause, as well as to Etihad where staff member Mr Al Faytarouni gave his inadequate and unacceptable reply and refused to pass the issue onto a higher managerial ranking.
I did anticipate a better response as I have worked as an educator in the Middle East and while it can tend to be a mixed experience, generally they extend good will to the well-being of expats. And, Emirates & Qatar Airlines' have high standards.
Basically, it was an unbelievable 'en sh'allah' i.e. 'tell someone who cares' style response.
Arab males keep their white thawbs spotless and yet I was expected to accept this offensive and as you said, health hazard situation.
Only the surrounding passengers were concerned.
The unhygienic couple were oblivious to it.
That leg of the journey was maybe 10 hrs in duration.
I felt very tired standing up. Should you have any advice, it would be appreciated. Thank you again.
p.s. I may open a Facebook account to draw attention to the issue.
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