:idea: Next time have your wife enter her exsisting UA frequent flyer number into her reservation. Doing so let's the system recognize who she is. Then she may not need to see a rep at the airport. Also the reason she had to see a rep could be due to her having a similar name of a person who is on the TSA watch list. The rep has to see her ID to make sure she is not the one whos name matches the one on the list.
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