Complaint: Baggage Problem Better Bring extra cash to check your bags!!!!!
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  #2  
Old Aug 20, 2008, 1:48 PM
abutterfinger25 abutterfinger25 is offline
US Department of Transportation Employee
  
Join Date: Jul 2008
Location: Washington Metro Area
Posts: 197
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Mandy:

I responded in your other post with this

You should be allowed the free baggage allocation that was in place when the tickets were originally purchased. If United changed the allocation between the purchase date and travel dates, contact UA directly and request a refund of that fee. If you do not recieve it, contact DOT at airconsumer.ost.dot.gov
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