Think about the consumer
It is clear that you are so financially desperate that you stoop to robbing customers, with booking charge fees, flight change fees, baggage fees. The lowest of low was when I was charged a $100 change fee because minutes after booking I realized I had booked the wrong date. However, when Delta makes a mistake or error we still pay with time and frustration. You are NOT the only game in town and I will travel with another carrier. How is it that Southwest airlines is # 1 in the world without all the obnoxious fees and top notch customer service?
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