Policy for missed connections
Does the airline have a stated policy for missed connections when it is due to equipment and not weather? Arrived at 10 pm in Houston, Continental hub, and found all agents were gone. Only employees were in baggage claim and were either rude, annoyed or useless. The person at the toll free customer care number told me to go to baggage claim. The airline stranded me and gave me no assistance. What is an uncomfortable night in an airport worth?
|