Debbie
American and Delta have the same policy in regards to change ticket fees as US Airways and your experince would have been almost the same if you dealt with them. Unless of course you happened to reach an agent that was willing to break the rules under the old adage, it is easier to ask for forgiveness than permission. There are some agents in all the airlines who are willing to waiver their companies rules and others who play everything by the book - it is the same in every industry.
On a side note, I have observed that uniformed military personnel will be treated better by the airlines then other passengers.
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