Complaint: Customer Service US Air - Rude, and told me tough luck !!!
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  #5  
Old Aug 28, 2008, 2:02 PM
abutterfinger25 abutterfinger25 is offline
US Department of Transportation Employee
  
Join Date: Jul 2008
Location: Washington Metro Area
Posts: 197
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As I said, you got agents that were willing to waive the rules. I have seen situations where Delta, American, United, ect, were unwilling to waive the rules.

In these type of situations, it all comes down to getting an agent who is willing to bend.
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