[sandymwp]

In May I booked tickets to Tortola from Knoxville, TN (full fare). A friend was visiting here this weekend and was verifying his return flight info. I decided to look at my itinerary, as our friends from St. Louis's flights had changed slightly. They are travelling on frequent flyer miles and AA did notifiy them of the change. When one of the segments didn't work timewise, AA changed segments to accomodate them.

To my dismay, I found that our initial segment had changed....not the problem.....the problem was that they had not changed to next segment to coincide with the first flight. They had us arriving in Dallas 1.5 HOURS after the second flight departed. This happened on the return also.

When I called AA to have it corrected, the initial agent was very helpful and was going to book us on Delta that middle segment. She had to confirm it with the HELP desk, she said, and they said it couldn't be done. I tried to explain to the HELP desk that it wasn't our change; that they had neglected to follow through on the other flights. Long story short, the only thing they could do, they said, was to have us fly out the previous day. We asked if that meant they would pay for a hotel for that night since it was their error. NOPE. They would do nothing. I WILL NEVER FLY AMERICAN AGAIN. NO WONDER THEY ARE IN TROUBLE. POOR CUSTOMER SERVICE.

We rebooked on another airline ourselves....saved $200 and have a better schedule.

AMERICAN AIRLINES, YOU ARE THE WORST!!! HOPE YOU GO UNDER TOMORROW.
P.S. WE WERE NEVER NOTIFIED!!!