how to get compensation from US Air
I fly 6-8 time a year. Everytime I fly US Air itis one issue after another which results in a complaint and a discount coupon. Last year was the final straw.
I booked a lst minute flight in which I had to get a paper ticket? Never heard of that one but when I am boarding on my departing flight, the ticket agent took both my tickets. When I get to my destination hotel, I realised what happended and call the 800 number. After being on h old for 25 minutes, I final am told they can resolve the issue at the airport when I depart.
When I get to the airport, I end up talking to three different ticket agents and supervisors. I end having to buy a new ticket which is $140 mre than my round trip ticket cost and told there is no refund option. When I get back home I have two written e-mail exchanges where I was told I get all but $50 , then $75 and Then $100 of my replacement ticket and it be 12 weeks for a refund.
I finally call American Express and Dispute the charge. I send Amex all of my written exchanges with US Air. Within two weeks ,which is one week after I filed my refund with US Air, I got a full credit.
People dispute the charges with your credit card company and get the airline to put their excusesit in writing.
|