They actually have it in their contract of carriage that says they take no responsibility for schedule changes. You can try calling back again and talking to another agent who might be more sympathetic to your plight, try calling their customer service line, or if its "really" that important, pay the fee and enjoy thanksgiving. Try continental or United as, to me, they are flexible when it comes to schedule changes and have always made changes with no additional charge. (at least in my experience)
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