I don't think this is the proper forum for this type of complaint because your issue is with the hotel you stayed not the airline you flew. But I don't see this being a "great case study" for anything, you're just a guy who simply had one bad night at a hotel. Most hotel rooms are not soundproof. having stayed in many, many hotels I've been in rooms where stuff is going on in the next room or just outside that's maddening, but it's beyond what the hotel employees can do, nor would I blame them. dirty roo, bad food, awful ammenities, yea those things I can blame the hotel. The guy singing in the room next door? Blame the guy that's singing when he should have respected his neighbors. This complaint also sounds like you want "more" than just an apology as your not satisfied with an apology from the airline. I'm assuming you want something monetary, but I don't think it's going to happen. Good luck with the case study, I simply don't see anyone taking up the cause.
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