I was definitely at the counter before this so-called 3:10pm cutoff that is not advertised on Czech Airlines's website, with which I was entirely familiar prior to writing my complaint letter. Once I was online is the time that counts, not when the supervisor decides to "service me" after spending 30 minutes servicing 10 stand-by passengers. And the point is, the Czech airline employees who are SUPPOSED to be most familiar with their so called "cut-off policy" - were changing it all the time: 2:50pm, 3:00pm, 3:10pm. Proves there was no official cut-off time - it was based on arbitrary whim of ground crew.
Bob - the "penalty" I "might" have overpaid, as you state, is the purchase of a second ticket. Wamu told me that because I actually flew on the July 4 flight, I can't claim anything except the overpayment of about $37. Whereas the first credit card company found for me, and refunded me cost of one-way ticket, because the services promised to me were simply not provided. While I was cutting it close I still maintain that I arrived in time to be boarded on the flight. There was no reason but profit motive to board 10 stand-bys instead of me when I arrived before their so-called cut off time that changed 3 times while I was there. Rules are rules unless they are neither posted not acknowledged. Czech Airlines clearly allows its agents to do as they please without any respect for rules or truth.
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