I am with Leatherboy
American went out of their way and treated you very well under the circumstances. JetBlue is a low cost and provided a low cost type service,but did refund your ticket when it was Orbitz responsibility. Why didn't you call Orbitz at the NC airport and ask them to sort out their mess? I also agree that you should have got to Cozimel pronto... you seem to have an expectation everything will go like clockwork and your timings will work out... not sure what planet you are on, but you should assume the worst and hope for the best in this big bad world!
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