Two small goals
Two changes which could improve domestic air travel, by least, 50%:
ONE--
If a customer is questioning, or even arguing, about something, AND, the customer is NOT
• Being physically assaultive, or making threats
• Drunk
• Using four-letter words
• Otherwise using language which a REASONABLE PERSON would find demeaning
Then--that employee should be disciplined if they call the police.
TWO--
Call centers taking calls for English-language customers should be located in the USA. At a minimum, call centers located outside the USA should be located only in countries where English is either the only language, or the dominant language--ie: Canada, Ireland, U.K.
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