Complaint: Customer Service Can you believe this still happens?!
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Old Sep 15, 2008, 3:57 AM
airhead airhead is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Sep 2008
Posts: 228
Default An apology

I am sorry to hear about what you went through. If you believe racism is going on I strongly suggest you file a complaint with the Department of Transportation. That is illegal not to mention unethical. It will help to have the agent's name and description. I agree that is not right.

http://airconsumer.ost.dot.gov/problems.htm

Also, I am not familiar with the airport in which this happened but I do know many airports have large screens displaying the departure gate of given flights. And you can also call 1-800-252-4444 if you know your flight number and the machine will tell you current flight status as well as departure gate.

I tell this to all passengers so please don't feel like I am singling you out. It is important to get to the airport early in case their is a long line. It sounds like you were at the airport just barely in time. Glad you made the flight in time.

I hope my info helps.