[wvgirl]

Recently I had a horrible experience picking up an UM. First, I got there about 1/2 hour - 45 minutes prior to the plane landing. Plenty of time, one would think. Yeah, right. I had to wait about 20-30 minutes in the ticket line to get a pass to go through the security gates. Then I ended up spending at least 45 minutes waiting in line to go through the security gates. They announced my name several times that I had a child to be picked up and I even said something to the lady at the ticket counter and she couldn't help me and even the lady checking passes at the security line couldn't help me. Well, more likely wouldn't help. By the time I got down to the gate, they had just taked her up to the front ticket counter. How's that for a kick in the head. And then they tried to tell me I needed to get there in plenty of time and I had no right to be upset.
Why isn't there any way of letting the people at the terminal know that someone is there to pick up the UM and they are in the building? The computers are connected are they not? And why isn't there a special lane for those just picking up UMs? They didn't have all the security lanes open even, so why couldn't there be one for just those people who are picking up? Or, why not just have the UM's escorted out instead of us having to go through all the crap only to have to turn right around and go back because they took it upon themselves to take the child up to the ticket counter? The system is seriously flawed and I am an extremely furious and irrate customer. I will not be using SWA any time soon.