delays are not fun for anyone.
The agent should have been able to extend your return trip to another date. If I were you, I would have called reservations and spoken to another agent. Don't let the action of one agent stop you from getting you what you want. The agent may be unaware of the ticket rules...many of us are not trained and/or do not have enough experience.
As far as delays, their is not much we CAN do except book you on another flight with available seating. Sometimes another airline is possible if their is an agreement with that airline. It never hurts to take the initiative and ask.
Last edited by airhead; Sep 18, 2008 at 3:42 AM.
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