Complaint: Frequent Flyer Program Scamming FF's for fees
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Old Sep 19, 2008, 2:13 AM
airhead airhead is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Sep 2008
Posts: 228
Default AAdavntage is not always an advantage

You need to file a formal complaint to headquarters. I believe if enough frequent flyers do this then maybe (I am optimistic) the fee will go away. I hate being in that position of telling our best customers that I can't do anything about it. But you can.

here is a link, good luck to you.
www.aa.com/customerrelations