but..
Thing is when i arrived in HKG i was not asked for anything. As a Canadian citizen i receive 90 days stay on entry. You think everyone buys their tickets three months in advance? Been there half a dozen times over land and by air and never asked for anything. The ticket is not the issue here, as I'm sure they have rules they need to follow, but the behavior of this thing working for Air Canada was off the wall. I was patronized and even called a "kid" which is funny cause i'm a married man with my own kids. She was waving her finger at me and wouldn't hand me my boarding pass til she was finished lecturing me. The supervisor on site was worthless and provided me with a card to file a complaint which had a 1-800 number on it. Called the number. turned out to be a telix with no humans on the other line. This was during business hours. Couldn't file a complaint because nobody would provide me with a name or employee number for her. The other check-in staff even left their posts to join in chiding me. absolutely unreal. Bitter, unfriendly, gruff, horrible staff who don't give a **** about customer satisfaction one iota because they have absolute job security. Horrible Horrible Horrible. See cause the way i see it, if it's their regulation that you need to buy an outbound ticket you say something like this "Sorry sir, you need to buy an outbound ticket." not grimacing and scolding their customers and shaking their fingers at them and calling them all kinds of pejoratives and patronizing them. Their horrible service earns my boycott for life. So yeah, I AM saying that bk YVR has better service, and food, than Air Canada. Air Canada represents the LOWEST quality of service I have ever encountered in any industry, in any country, period. No question.
Last edited by aircanadasucks; Sep 22, 2008 at 7:32 AM.
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