Our first flight was canceled because there was a problem with the plane itself. Our return flight home was delayed due to weather, but in actual fact the 10 passengers scheduled for the flight believe it was because there were only 10 passengers. Everyone called home and checked the weather in between, and it was fine. If AA cancel a flight because of weather they don't have to give any sort of compensation. I have a baggage claim number and
filed a baggage compensation claim in New York on July 17th, and when I went back to check 4 days later, they said that our file no longer existed. I was told that this was because our case probably had been dealt with and that we would receive a check in 2 weeks. I didn't. Whenever I go to file a claim through the internet, it says that we have an invalid baggage claim compensation number and they haven't responded to any of our letters, e-mails, nothing... Our file locater no longer exists and no one at AA will get back to us. Phone calls don't work, as we are passed on from one person to another, all of whom are clueless and inevitably tell us to file a claim through the internet.
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