Complaint: Reservations U.S. Airways
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  #3  
Old Sep 25, 2008, 11:51 AM
abutterfinger25 abutterfinger25 is offline
US Department of Transportation Employee
 
Join Date: Jul 2008
Location: Washington Metro Area
Posts: 197
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Debbie:

All airlines will do this if you don't notify them about the missed leg prior to the travel date. It comes down to this, when you purchased your ticket you agreed to a contract for US Air to take you from point A to point B and return. When you don't show up for the first leg, you broke the contract. The carrier's position on this subject stems from a situation commonly referred to as "hidden city ticketing."

For example, a flight from New York to Chicago to Indy sells for $150. But a flight on the same carrier from New York to Chicago could sell for $250. A passenger would then purchase the Indy flight, save a $100 and just never board the second leg. The carrier response to this practice was just to cancel all remaining flight segments once one is missed due to passenger actions.