In Defense
Eagleguy: Many of us are not properly trained and many more of us do not have the experience. Some managers do not see it it fit to spend the money to train us. The computer simulated training is a joke because more than half of the command entries are incorrect or outdated and one has to continually stop in the middle of a lesson to help a passenger. Hardly a training session worthy of competent agents.
Under these circumstances I can see why so many employees quit under such stress. Leaving room for more new hires to start the cycle over again.
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