REFUND Policy
If a reservation has to be CANCELED due to death in family (happened in February) or documented Medical problems (happened today) - AND the seat can be filled (I have never seen an empty seat on South West - in fact have been involved in battling to get one in an emergency) - THEN A REFUND SHOULD BE ALLOWED! The airline will still get all of its money and experience NO LOSS AT ALL. The current policy REWARDS SW whenever a passenger experiences any major problems. I can see a demand for documentation - but there should be SOME WAY. The current policy is totally unfair.
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