Quote:
Originally Posted by Mikel7777
Amazing that one AA employee can be so bad, and 1 hour later another employee can be so help-full.
|
This is the most common sense I have ever seen as an airline employee. This guy nailed it. It is not always the airline to blame, it is the individual. Any individual can have a crappy day or whatever, they are human and have a life like anyone. They have issues that may cause them to not be in the best of moods.
Also, just because that person works for AA, he/she very easily could have been at DL or WN (Southwest, everbody's favorite but read the complaints, they have the same problems as the rest of us) or that employee could even work for IBM or Sears or whatever. You people fly off the handle and throw a blanket of blame on an airline when most of the employees are hard-working people who do care. Airlines don't go to the pile of applications and decide to hire the worst of the worst.
My point is you can get bad service at any airline or any business, check out the complaint sites online. Don't be so quick to boycott an airline because of a bad employee.