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Old Oct 4, 2008, 6:18 PM
sbernett sbernett is offline
 
Join Date: Sep 2008
Posts: 7
Default Czech Airlines's cut off: at least 60 minutes prior to departure

You are correct, silentBob - Czech Airlines, like all airlines, apparently does have a cut-off. As per their letter dated September 8, 2008, mailed to me over two months after the illegal denial of boarding, Czech Airlines responded to my written complaint. Czech Airlines wrote: “According to representation of our area manager you came too late and your seat was already assigned to stand-by passengers. Let me please advice you that recommended time for “check – in” is at least 60 minutes before departure.”

My response to the above: as my letter and documented evidence proves, I was at the check-in line well before 60 minutes prior to departure. I was there at 2:53pm or 2:54pm for a 4:10p.m. departure. My seat was not assigned to a stand-by passenger BEFORE I arrived. I witnessed my seat being assigned to 10 stand-by passengers AFTER I arrived. They had not yet begun issuing boarding tickets to the stand-by passengers when I had arrived. They were ABOUT to. This proves Czech Airlines engaged in a whitewash "investigation" of my complaint, and their letter directly states that I had to be there at least 60 minutes prior to departure - which I was. I could have never seen the 10 stand-by people waiting on the stand by line had I arrived after 3:05p.m. when they began to receive tickets and leave for baggage check-in. I stand by the evidence that Czech Airlines denied me boarding illegally, lied to me and other passengers, engaged in a whitewash investigation and a cover-up letter. My credit card company has not been persuaded by their actions or coverup "investigation," and thus they will not profit from their misdeeds and violation of federal consumer aviation laws.