most airlines want you to fill out a report for damaged bags or missing luggage before leaving the airport or within 24 hours. on nwa.com it says just that
Domestic: Passengers who have traveled on a domestic itinerary must file a damage to property or checked luggage report within 24 hours of arrival at airport location where travel was completed.
The you stated. "When going through security we had a carry on item which was searched and when going threw the items I had a crown from the wedding which was bent and broke", that was tsa. you would have to file a complaint through them and not nwa. nwa had nothing to do with your crown.
|