Complaint: Customer Service Blatantly Lied To by Supervisor
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Old Oct 7, 2008, 4:24 AM
airhead airhead is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Sep 2008
Posts: 228
Default Some info about seats

I do not work for Delta but hopefully I can shed some light on the subject of seats. When you purchase a ticket, the seat assignment is not guaranteed. If the flight is already pretty full then prereserving seats is not possible for the agent. However, the Department of Transportation requires that every flight have a certain number of blocked seats for people with disabilities or, in your case, traveling with children. Those seats are not allowed to be unblocked until a specified amount of time. Usually within 24 hours of the departing flight.

If I were you, I would check in as early as possible within the 24 hour period and tell the agent you are traveling with children. The gate agent, at the time, has more of an idea of how to seat people and move people if needed. I hope this helps.