JIO is wrong. Under DOT regulations, the carrier is only REQUIRED to board a passenger with a disability if the carriers does not pre-assign seats AND the passenger needs a specific seat to readily access the aircraft.
In other words, Southwest is the only carrier that is REQUIRED to allow passengers to preboard, and in those cases, only if the passenger needs a SPECIFIC SEAT for their disability.
So yes, a carrier can restrict a passenger witha disability from boarding the aircraft before his/her zone boards.
|