citibank and other rules
I am sorry you had to go through that experience and learn the hard way. Upon agreement with the citibank card, the bank should have sent you a disclosure of terms. The terms state in fine print that usage of points or miles allows you to book in certain fares only. If those fares are not available then they can not be booked.
It is impossible for one person to spoon feed you all the information you need to know about air travel. Everything you NEED to know is out there. You just need to read the fine print. And yes, others who choose to purchase a ticket not using points, have much more buying power. Cash is king per say. For example, a person who chooses to pay more for a full fare (refundable) ticket has more buying power and can even elect to change without penalties in most cases.
I hope this information helps. I am sure other airlines operate under these premises too so don't think only AA does this.
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