Quote:
Originally Posted by Suga00
Your right, the UA agent could have done that BUT the NW agent that rebooked her could have done it to begin with. The agent simply rebooked her without reissuing the ticket and sent her on her way, leaving the reissuing problems up to her and the UA agent.
Also sometimes one airline can't just simply take control, I've run into the problem where I've tried to get control from another airline and they'll tell us simply "send the passenger to the desk" so don't put the full blame on the UA agent NW shares some of the blame in this.
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I touched on the NW agent making a mistake in my post. It should have been done. My point is the UA agent made zero effort to help this individual. All it would have taken is to look at any ppwk the pax had and look for the tkt number. Pull up the e-tkt and request control. Very simple.
As far as reissuing....there is none. It is an electronic transfer from NW to UA.
Again, read my post. I didn't put all the blame on the UA agent, I said the NW agent failed initially but that in no way excuses the UA agent from not helping the customer as they are now getting the revenue. If they are getting the money for the trip, they should have to earn it by making a real difficult entry to request control.