Complaint: Customer Service unaccompanied minors
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  #5  
Old Oct 9, 2008, 1:09 PM
bah humbug bah humbug is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
Posts: 64
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Sorry Judge.....
A passenger already has a reservation, and 90% of the time is already checked in when they come to the ticket counter. All I have to do is check their ID, add their bags and send them on their way.
A person wanting a gate pass has to have their ID checked, a reservation made, check in as if they were a passenger to check against security list, removed after being checked in, and hand write out a gate pass.
If you want to talk about the 10% of passengers who come to the ticket counter without a boarding pass, have fees that need to be added, or any other "extras", yeah you are right, they would take longer than a gate pass., but that is only a small % of the flight.