usair the worse
on 10/08/08 yes last night my mother was killed in a car crash, my son is out from S.C. for the phoenix pd, we called usaielines and asked to have the date changed they wouldnt do it then decided had to buy all new tickets to fly out after the funeral, not the best part yet, in the back ground while my son was trying to change dates, the guy on phone started to laugh, most likely at a coworker but bad manners and timing, well today i went to us air in person to try and get a little off the new ticket price, and no way. I didnt want anything free just a little off the full price no way would they work with us, told them they will never have another family member fly with them. well things went good after i called united and guess what they gave him a new ticket to get back home and a discount. united stepped up when usair wouldnt do a thing other then quote the high cost of fuel.
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