Lifetime Platinum
Hi, I'm a lifetime Platinum on American (flew over 3Million miles). Recently, American, in their infinite wisdom, added another level of status that diluted my benefits. Does anyone know if there is a class-action lawsuit against American, regarding this? I've tried contacting customer service a couple of times. Their weak responses (after weeks of waiting) is basically "there is nothing we can do". I've stopped flying American whenever possible since there is little benefit ( I was with them for over 30 years). They've been in a downward spiral in terms of customer-service for more than 10 years.
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