ChrisH, it's nice to hear an airline employee that understands some of the issues. However I must strongly disagree with your statement that adding regulation is what's needed. The answer is simple and the same for any business...when you encounter tough times you need to improve your customer's experience not make it worse. The airlines are playing the "hide the charges game" and passengers are ******! It's time they raise their rates (I agree), but they should do it up front and not with baggage fees and "premium" seat assignments. I am a VP of a very large company and just drove 10 hours on a business trip to avoid dealing with the airlines. If I'm doing it, you can bet many, many more are too!
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