Let me explain this a little better....even a lot of non-rev (buddy pass ) fares still have to pay taxes. Understand that this is the government imposing these fees not the airline. However, possibly there are some fuel surcharges that the airline impose as well because of course, fuel costs. I am not sure of all the rules or type of companion fare that you are referring to. There are different rules. Also alot of airlines are also using the pay-for-phone service fee, which as lousy as that is, it still exists. I think you might find it works better for you if you go to an airport if there is one near where you live. You might get better service and better results. Personally, I would rather deal face to face than on the phone. Not to sound cruel, but I hate it when I get someone who speaks very broken english and have a hard time understanding them. Don't get me wrong they might be a really good agent, I just like to understand what I am turning my money over for.
If you do not live near an airport, it may be just as cost effective to pay phone fee. Depends on your circumstances. And always repeat back what you understand the rules to be back to the agent, to help avoid any misunderstandings.
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