Thank you for your post. It sounds like you had a horrible trip losing a bag. I'd like to make a few comments, if I may, since you put it on a public forum and I have some experience in this field.
You mentioned that you asked the LH agent in Dusseldorf to verify that your bags were transferred to your fight to Marseille. There is absolutely 100% no way for that agent to know this unless he/she physically went down to the aircraft and searched through the hundreds of bags that are buried on the flight. Even if they had a system which scans tag numbers (which they probably do) the time it would take to find the right person to call with the actual piece of equipment in their hand to verify this would be so time consuming that it would take away from the agents duties to work the flight that you are travelling on. All he/she can do is check you baggage receipts and verify they are checked correctly.
Your other question is concerning how an agent could leave a bag "sitting there" and go on break. Lack of information to answer. Sitting where? On your side of the counter, on her side, on the platform? You have some responsibility to put the bag where the agent can tag it. Also, why do you insinuate the agent went on break? And even if he/she did, are they not entitled for a break to eat or use the facilities? My guess is the agent was to be in another work area as we have been cut to bare minimums and are expected to do be in multiple places throughout our tour.
As far as not getting your luggage in 24 hours, I am not sure how LH resolves this. It sounds like they did drag their feet and should have gotten the bag to you more promptly. And items missing, the very items you described when talking to them, is not excusable. It does sound like they probably removed them to verify and failed to return them to the suitcase.
You also say you want a 100% refund. You are not entitled to that as you used their service. You couldn't eat your meal in a restaurant and then ask for your money back. I realize you only used 1/2 of the round trip but the refund on the other 1/2, depending on your ticket, could probably be nil. Your trip is priced based on a round trip. Your ticket would have to be repriced and any penalties deducted, you may end up owing the airline as silly as it may sound.
You are also asking for reimbursement for your missing items. Completely legitimate. However, you are asking for the same price for 2 pairs of shoes that you admitted that 1 pair is 3 years old. How can you justify that a 3 year old anything still has original value. You are entitled to compensation but please be realistic in your values.
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