Quote:
Originally Posted by Georgina
Exactly the same thing happened to me today and I also got charged for another flight.
The flight was delayed and expected 50 minutes later than expected and whilst waiting for the flight the times changed. I then ran to the gate which had passport control attached as I was flying from CDG informed the airport attendant 3 times that I may miss my flight due to the time change. I was then called as a final call when passing the passport to arrive at the gate approximately 2 minutes later to be told the gates had closed.
The plane remained at the gate for another 15 minutes before leaving and I was told to book on another flight.
Very distressing and upsetting and I would also like compensation for the 130€ I had to pay to get on the next flight for this bad management.
|
I'm very sorry for the stressful situation you went through. I have no doubt that companies with little empathy for their customers, like EasyJet, will gradually lose their place in the market until they are replaced by others.
It's a low-cost airline that doesn't really care about situations like this. Everything ends up being a learning experience. As for me, I'd rather pay more to fly with another company than travel with them again. To this day, they still haven't responded to me.