If you read their post from the beginning Jim, you would see that eagle guy and judge don't disagree with leegold, in that she is due reimbursement of her items that were lost. However if she were to present this case to a court of law, she would only be allowed current market value for her items due to depreciation. Also Lufthansa can argue that the digital camera should not have been there at all, we're never supposed to pack electronics due to theft, not just by airline employees, but also tsa, customs, whomever has an opportunity to rifle through our stuff, we shouldn't keep anything of value in there. Also she is asking for 60 dollars in hair care product. Is it all new? partially used? And the shoes she does admit are 3 years old, if she can prove the shoes are worth the same now as they were 3 years ago then yes i say give it to her, but I don't think so.
I also understand what you are saying about "going above and beyond to please the customer" and hey I agree, because sometimes you get that one agent that will do so. However in this case, going above and beyond does not mean giving in to every demand such as (let's give back money on an entire trip that's partially used, or give full reimbursement on items that may be less than their market value). I stated this in a post about how my fellow passengers want more than what should be given and this is just an example of that (i forget the thread, but its at the top of the main page).
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