Like I said, people on the phone or mailing back to you, will reply pretty much- "Company policy, sorry". A person is flying to go to surgery, and is endangered of missing surgery because of SWA, and you're faced with company policy says you didn't buy the full price ticket, so no refund, sorry~". I'd like to see a clause in the "company policy" that states if the airline is at fault, then exceptions can be made to the policy. (its like a customer's always right policy, that most businesses have, and definitely adds a human touch). Profit is king, so I'm understanding. There's really no fighting it, its an established structure. The only thing people tend to do is just not fly with them anymore or not fly at all anymore. Thanks for the reply.
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