Complaint: Baggage Problem Cost Cutters??
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  #5  
Old Oct 18, 2008, 2:32 AM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
Posts: 1,113
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You say you weren't late but in the other thread about this same incident you say the reason you didn't get on was that they were closing the door and the flight was oversold. First thing you said there was they were closing the door. That means you were late. I know you aren't gonna like this part but policy for NW says you must be in your seat on the aircraft at 15 minutes to departure. Sounds like you weren't. Second, if you were there within a reasonable time, anywhere from 30 minutes down to the 15, all carriers have procedures in place for working overbooked flights. They could have easily used 2 of their "volunteers" and placed you and your son on the aircraft. And don't tell me they didn't have any because I worked for over 20 years and had exactly 1 time when I couldn't get enough vols in the hundreds of overbooked flights I worked.

I guess bottom line is I don't feel you are giving all the info which is pretty normal for a pax to do so that they will be seen as doing no wrong. Sir, you were late, you were not there within 15 minute of departure, you are entitled to nothing. These are just my own guesses from what you've said and what I've read between the lines.

You can have the last word as there is nothing further I can say.