Unwilling to help in any way
I was told by an NWA supervisor that Delta would have charged NWA $1500 for accepting my ticket, and that NWA would have billed me $1100 for breaking my flight pattern, and that I just don't understand the costs associated with changes to existing tickets. She implied they really did me a huge favor by not letting me fly on Delta. I wish a reasonable person like yourself had been at the counter. I will print your comment and show it to the ticket agent when I go back today to fly out. No one at the NWA counter indicated a $50 penalty could have solved the problem -- I would have jumped at that opportunity.
And again, I did call my travel agent right away but they didn't offer much assistance, didn't apologize, and closed at 5:00 p.m. I will talk to them again today.
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