Complaint: Canceled / Delayed / Overbooked Vouchers? You don't really get valid vouchers
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Old Oct 21, 2008, 11:18 AM
abutterfinger25 abutterfinger25 is offline
US Department of Transportation Employee
 
Join Date: Jul 2008
Location: Washington Metro Area
Posts: 197
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nwamisery:

I think that you are missing the point here. There are 2 issues invloved and I will go with the one that seems to be the most important to you - the vouchers.

NW issued you the vouchers and then voided them out. That was wrong from a customer perspective point of view. Once they given them to you, even if by mistake, then they should not void them out until they expire. NW seems to have corrected that.

The second issue, is actually the one that is more important. At least from a regulatory perspective. And that is... Where you entitled to compensation under DOT's oversale/oversold bumping rule (14 CFR 250)? Based on what you have indicated in previous posts, you arrived at the gate after the carrier's cut off point and your seat was given to another passenger. Therefore, the carrier is not REQUIRED to provide you any compensation.

Here is what happened, at least the way I see it. Your flight was overbooked and you arrived at the gate late. You seat was therefore given away. The gate agent decided to compensate you with some vouchers, although he was not required to so. It was then determined that you were not supposed to recieve any vouchers and they were then voided. You called them on it and someone at Northwest realized that its agent made a mistake, which was then compounded by the attempt to correct the mistake and decided to just reissue the vouchers.