Unwilling to help in any way
I totally agree that I contributed to the error by not catching it right away; however, the definition of customer service is providing service to the customer. I have traveled quite a bit and have received assistance with stand-by seating, traveling on another airline than the ticket was issued to, and changing tickets wiithout being charged any fees, so I know that agents and supervisors have leeway to offer such assistance.
Your reply exemplifies the "lotsa luck" attitude that people complain about.
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