[q]the definition of customer service is providing service to the customer[/q]
That statement is very true, however throughout my travels, when it comes to the airlines, customer service has an entirely different meaning. If the airlines can do for me - Good service, if the airlines can't do for me - bad service. You can't place blame on NWA because you didn't check your ticket and then rather than take full responsibility, you say "well it's you guys fault for not putting me on Delta or letting me stand by" That's just as worse as when, just last week, as I am checking in for a flight, this guy runs up to the counter next to me, clearly late. But when he found out he couldn't make it, he yells"You guys gave away my seat!" (But i will argue in your favor that they should have let you go stand by, even if there was no chance, it never hurts to try). But ultimately the fault lies with you and your travel agent, you know this, you understand this, nothing more needs to be said. But please don't use the "customer service" line as your wall to protect you from any fault, especially when your clearly at fault. (and your travel agent).
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